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Front of House/Office Assistant

Keywords Studios is a world-leading video game service provider, offering Art Services, Game Development, Marketing Services, Player Support and much more to key video game developers and publishers, with more than 70 studios located across 20+ countries and 5 different continents.

We are now looking to hire the Front of House at our new central London office, which will be the home for Keywords Studios’ group of marketing studios and its London HQ. You will be responsible for running reception, greeting guests, managing contractors, supporting the Office Manager in the upkeep of the office and helping the wider team with various tasks. You will be part of a lean and experienced team making sure the reception and wider office is the most productive, welcoming and pleasant environment for staff.

The ideal candidate is an enthusiastic, attentive, customer service focused Receptionist / Front of House person who is interested in working in an exciting video game and marketing environment.

Main responsibilities:

Be a welcoming first point of contact for all visitors to the office. Represent the business with a positive attitude and professional manner.

Ensure the reception and meetings room areas are kept tidy, presentable and in good working order at all times.

Manage the booking system for meeting rooms and ensure employees is it properly.

Handle and redirect calls as necessary. Filter out sales or unwanted incoming calls.

Support the Office Manager by contributing to the handling and contracting of external suppliers (cleaners, hygiene, printer/copiers, etc.) and our relationship with the building managers and their contractors (repairs & maintenance, security, etc.)

Work closely with internal (and sometimes external) IT support to ensure the excellent functioning of IT systems throughout the office at all times. This includes AV, conference systems in meeting rooms, networks, other hardware, etc.

Contribute to maintaining good security in the office. Be responsible for the distribution of access passes for employees and visitors. Run the visitor logging system.

Support the Office Manager and Keywords management on a variety of administrative tasks.

Contribute to a positive office culture by helping the Office Manager to organize activities, socials and occasional ‘treats’ in coordination with studio management.

Personal Attributes:

• Excellent professional manner
• Positive and energetic personality
• Personable and friendly
• Detail and standards-driven
• Diplomatic and discreet when necessary
• Drive and determination to proactively improve and develop standards/processes
• Flexible and adaptable
• Proactive and can-do; willing to help in all areas

Requirements

• Good experience in a similar Front of House or Receptionist role
• Strong communication and interpersonal skills – written and verbal
• The ability to think on your feet and take initiative
• Works well under pressure and manages multiple people/priorities
• Ability to work well within a team environment as well as independently
• An understanding of financial processes and appreciation of commercial needs
• A highly organized, structured approach to work
• PC proficiency, in particular, Microsoft Office suite

Benefits

The opportunity to join a world-leading video game service provider and collaborate with a very diverse and talented crowd +

• Group pension
• Healthcare
• Life Assurance
• Cycle to Work
• IT Scheme