Fraud Analyst

NCSoft
Bellevue, WA, United States
12 days ago
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NCSOFT is a premiere digital entertainment company and global publisher with worldwide locations and more than 4,000 employees focused on bringing extraordinary games to life for millions of fans around the world. Established in 1997 and headquartered in Seoul, South Korea, we quickly became a key leader in online games. Best known for critically acclaimed franchises including Lineage, Aion, Guild Wars, and Blade & Soul, NCSOFT is also one of the world’s top mobile developers with Lineage 2M occupying the #1 grossing revenue slot on Google Play. Our core goal is making people in this world happier by delivering games that entertain a globally connected audience has remained the same.

We are looking for a Fraud Analyst to join our Payments and Fraud Team as a subject matter expert for e-commerce fraud and loss prevention and a point of contact for fraud related investigations and customer support escalations. You will analyze payment and account activity as well as in-game economy trends across all NCSOFT products to help us identify, combat, and prevent fraud and behaviors that facilitate fraud. We are looking for someone with a burning curiosity about players and our games, and who can go deep to find answers and bring back actionable insights. You will also act as liaison between the customer service fraud team and external payment processor representatives and internal product development studios.

Why join the Customer Care team?

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