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Franchise Manager

Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We’re Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers. We help the world’s greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Currently, our Community Management department is searching for a Franchise Manager. The Franchise Manager will join our team of community and marketing professionals supporting our client, the developer and publisher of a AAA racing franchise. They will work closely with multiple teams to plan and execute a marketing roadmap for China, as well as managing relationships with local partners such as car manufacturers.

Responsibilities:

• Managing local business activity in China, including marketing, partnerships, licensing and publishing activities
• Work with our client’s publishing partner to plan and execute local marketing and community activity
• Hep coordinate messaging between local teams and publishing partners, and global teams

Requirements:

• Must have Digital Gaming experience.
• Knowledge of video games and 2+ years experience managing a digital IP, including extensive experience with virtual economies and managing evergreen consumer engagement a plus
• Demonstrated experience and ability at driving, reporting, and managing project and rhythms across multiple teams of stakeholders
• 5+ years progressive business/brand management experience required.
• Digital commerce experience required.
• Experience working on a global brand required, management preferred
• Experience working across US and UK time zones while in China
• Other product marketing and/or publishing experience preferred
• Fluent in spoken Mandarin Chinese and written Simplified Chinese
• Fluent in spoken and written English
• International experience a plus

Education requirements:

• Higher education in business administration, communication, adult education, or equivalent

Benefits:

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

Good luck and we look forward to meeting you!