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Forum Moderator

Founded in 2012, Cloud Imperium Games creates cutting-edge videogames that defy expectations. We’re currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make videogame history.

With studios in LA, Austin, Manchester (Wilmslow), Frankfurt and Derby our colleagues work in a relaxed, innovative, and future thinking environment. We host various sports and social groups, such as tabletop games, wargaming, yoga, football, and tennis, to name a few.

We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the “Best Damn Space Sim Ever”.

The Forum Moderator at Cloud Imperium Games is a public-facing position responsible for maintaining healthy discussion and culture on our official Spectrum forums and channels, helping people understand and enjoy the game, developing ways of driving interest and engagement through one-to-many events and communications, and turning reports and hot topics into solutions and improvements for Star Citizen.

The Forum Moderator will also provide various levels of support in helping players navigate and learn the website, the launcher, and the game; administering the official website to maintain a safe and secure environment by enforcing the forums code of conduct; and communicating publicly with players on live service issues through email, forums and live chat.

What you’ll be doing?

• Proactively moderate our official forum and live chat channels, websites, and other relevant platforms such as YouTube and Twitch.
• Assist Moderation, Community, and Game Support teams with miscellaneous tasks as needed.
• Demonstrate exemplary behavior on official channels in order to foster healthy, positive, and constructive discussion.
• Deliver a fun level of service and support to our dedicated Star Citizen backers and players, using multiple channels of communication.
• Interact with players both privately and publicly to provide and process information in response to inquiries, concerns, and requests about products and services.
• Stay current with system information, changes, and updates by learning and playing Star Citizen.
• Write detailed reports of daily activities and occurrences.
• Other responsibilities as assigned.

What does a good Forum Moderator look like to us?

• Ability to speak and write clearly and accurately.
• At least one year of experience working with an online community.
• Strong customer-service skills and a professional attitude.
• Strong time-management and organizational skills.
• Proficiency with Microsoft Office.
• Willingness to be flexible with scheduling during peak play periods and game updates.

We are an equal opportunities employer. We thrive on inclusivity here at CIG. You can be sure we do not discriminate against race, nationality, gender, gender reassignment, age, religion, belief… We thrive to create a workplace where our people feel included, respected and valued and facilitate an environment which fosters innovation and creativity.