This job might no longer be available.

Field Service Technician

Aristocrat
Las Vegas Nevada 89119 United States of America
1 year ago
Apply

Job Posting Title

Field Service Technician

Summary

This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organization.

What You'll Do

Role Responsibility

Responsibility

Descriptor

Onsite Installation / Field Service Activities

Install, convert, troubleshoot, repair and/or remove as necessary Gaming Machines, Signs, and gaming controllers with little assistance. Basic network skills. Responsible to complete all installations and visitation scheduled by the Operations Manager, SDC, Supervisor or FSS. Pre-Site surveys, follow schedule and perform service activities assigned. Maintain inventory accuracy and follow parts inventory process for assigned service vehicle.

Customer Service, Support, and Training

Provide customer support for parts purchasing advice through our national service support center. Provide assistance to customers by telephone or in person regarding technical challenges and report on trends, needs and service challenges thru current CRM (Customer Relationship Management) and mobile apps. Individual should have basic communication skills and the ability to interact with direct management. Support Customer Advocacy for Aristocrat Products and Services by performing the basic requirements of the role.

Planning and Project Preparation

Review pre-install documents to determine which parts will be needed to complete the installation. Must be able to follow direction when given a task from management.

Reporting and Project Review

Gather and report accurately on service activities by utilizing field service management reporting tools. Capture and document known issues and inform Operations Manager, FSS or Supervisor. Prepare and obtain hardware sign-off, obtain RMA numbers for defective and unused equipment and then prepare for shipment. Complete QFF forms for all defective equipment.

Employee Health & Safety
(EHS) and Compliance

All employees are responsible for their personal safety and the safety of others. Therefore, all employees must:

Skills, knowledge, and qualifications:

Physical, Mental and Environmental Demands:

Key Competencies

Skills/Behaviours/Values

Description

UNITE

DEVELOP

DELIVER

PLAY

Key Relationships

Who

Nature of Interaction

Manager/Peers

Inter-departmental

Companywide interface

Winning Ways Behaviours

Winning Ways

Competency

UNITE

come together as one team with one vision

DEVELOP

empower, inspire & grow our people

DELIVER

execute with excellence, be accountable for results

PLAY

be creative & ambitious, celebrate success

SIGN OFF

This description as detailed above accurately describes this position and has been explained by:

Name of Manager:

Position of Manager:

Signature of Manager:

Date:

This description and its contents have been clearly explained, are fully understood and all responsibilities, authorities and accountabilities are accepted by:

Name of Employee:

Position being accepted:

Signature of Employee:

Date:

What We're Looking For

Skills, knowledge, and qualifications:

Physical, Mental and Environmental Demands:

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

Our Values

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Create Your Profile — Game companies can contact you with their relevant job openings.
Apply

Jobs at Aristocrat