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Field Service Technician

Summary

What you'll do

As a Field Service Technician you will play a crucial role in getting out on the road to visit our customers for service calls and provide a full range of technical support and other activities to Aristocrat customers.

You will be working on all on-site installation, repair, maintenance as well as diagnosing errors or technical problems and determining proper solutions whilst delivering excellent customer service.

Specifically you will:

• Complete preventative maintenance and reactive repairs on the full range of Gaming equipment
• Installation and removal of gaming product
• Ensuring electronic job system and paperwork is completed real time
• Provide technical and product information to customers to increase their knowledge
• Provide a high level of customer service and exceed customer expectations
• Answering telephone inquiries and assisting customers
• Ensuring all activities meet compliance and regulatory requirements

What we're looking for

You are a trustworthy, self-starting logical thinker, looking to work as part of a close knit high performing team. You are coachable, a quick learner and are an absolute people person.

• Have a positive attitude and strong work ethic
• Enjoy interacting with customers with the ability to build great relationships
• The ability to work both unsupervised and as part of a team
• Have a practical mindset and be able to think on your feet
• An interest in Gaming machines would be an advantage
• Enjoy the challenge of fault finding to quickly diagnose and rectify at pace
• Be physically fit as this role entails some heavy lifting
• Full driving license