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Field Service Technician
2 years ago
Job Posting Title
Field Service TechnicianSummary
We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business. Whether we're designing sleek new cabinets, premium game content or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day.
The Aristocrat family strongly believes in a People First culture, Diversity, and Inclusion. Come thrive with a company offering great benefits, comprehensive training, recognition and rewards for hard work, strong support from teammates, and a career path where you are in charge. Become a Field Service Technician today and join our team Bringing Joy to Life Through the Power of Play!What You'll Do
Working closely with the service teams and the Service Manager, you will be responsible for providing a full range of technical support to Aristocrat Customers.
As a Field Service Technician you will be part of the team working on all on-site installation, repair, maintenance of our machines. Diagnosing errors or technical problems and determining proper solutions delivering customer service to exceed customer expectations.
Some key responsibilities include:
Customer & Technical Service
- Ability to manage day to day activities, including scheduled tasks, preventative maintenance and break fix calls
- Performing equipment upgrades, modifications and game changes to gaming equipment at customer sites
- Installation and removal of all gaming equipment
- Investigating and resolving problems including complex system faults and performing repair work as required
- Performing with respect to our contracted assignment and customer expectations
Reporting requirements
- Ensuring we capture all activities as per Aristocrats requirements.
- Responsible to ensure all parts are recorded and returned
- Ensuring the use of Aristocrats reporting tools - Salesforce & FSL, to be updated as per Company process and expectation in real time with 100% accuracy.
- Delivering and reporting with respect to requests from other departments within Aristocrat.
What We're Looking For
• Excellent problem solving and fault diagnostic skills
• Demonstrated organisational skills and an ability to work unsupervised
• Demonstrate a strong level of technical competencies
• Have strong interpersonal and communication skills
• Demonstrate competent computer skills
• Strong Customer Focus
• Ability to obtain and hold all relevant licenses
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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