Field Service Technician

Aristocrat
Las Vegas Nevada 89119 United States of America
15 days ago
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Job Posting Title

Field Service Technician

Summary

This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organization.

This has been designated as a safety-sensitive job because it involves performing one or more tasks/duties that could reasonably affect the safety and health of the employee performing the task(s) or others. Must be able to work weekends and be able to accommodate long hours and different shifts.

What you'll do

Customer Service, Support, and Training

Provide customer support for parts purchasing advice through our national service support center. Provide assistance to customers by telephone or in person regarding technical challenges and report on trends, needs and service challenges thru current CRM (Customer Relationship Management) and mobile apps. Individual should have basic communication skills and the ability to interact with direct management. Support Customer Advocacy for Aristocrat Products and Services by performing the basic requirements of the role.

Planning and Project Preparation

Review pre-install documents to determine which parts will be needed to complete the installation. Must be able to follow direction when given a task from management.

Reporting and Project Review

Gather and report accurately on service activities by utilizing field service management reporting tools. Capture and document known issues and inform Operations Manager, FSS or Supervisor. Prepare and obtain hardware sign-off, obtain RMA numbers for defective and unused equipment and then prepare for shipment. Complete QFF forms for all defective equipment.

Employee Health & Safety
(EHS) and Compliance

All employees are responsible for their personal safety and the safety of others. Therefore, all employees must:

What we're looking for

Why Aristocrat?

Our Values

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

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