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Field Service Technician - Mt. Vernon / Burlington, WA
1 year ago
Job Posting Title
Field Service Technician - Mt. Vernon / Burlington, WASummary
Job Description Summary
This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of Electronic Gaming Machines, Oasis Hardware and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organization. This position is located in the Mt Vernon/Burlington, Washington area.What You'll Do
- This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of Electronic Gaming Machines, Oasis Hardware and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organization.
- Install, convert, troubleshoot, repair and/or de-install as necessary Gaming Machines, Signs, and gaming controllers. Install, convert, troubleshoot, repair and/or de-install as necessary Gaming Machines, Signs, and gaming controllers.
- Provide direct customer support for training, parts purchasing advice and preventative maintenance programs.
- Provide assistance to customers by telephone or in person regarding technical challenges and reports on trends, needs and service challenges to keep management informed.
- Liaison with customer representatives and management regarding product performance, service or installation scheduling, training and operational issues.
- Other duties as assigned.
What We're Looking For
- Maintain inventory accuracy and follow proper parts inventory programs for customer accounts and for assigned service van or office.
- Individual should have strong communication skills and the ability to interact with all levels of management.
- Must be able to follow direction when given a task from Operations Manager or designee in charge of install. Build Customer Advocacy for Aristocrat Products and Services by setting the standard in the gaming industry.
- Must be able to read, write, speak and understand English
- Must obtain ATI Master Certification within 180 day of hire. Understanding of Microsoft Office Suite products: Word, Excel, Outlook, etc. Must be at least 21 years of age. Must be able to travel with little or no notice, potential extended periods and must be able to travel by air any day of the week. Must be able to do a 2-man lift of 250lb game onto stands, minimum 50lb lift alone.
- This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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