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FQA Manager 游戏功能质检经理

Role Overview:

职位综述：

Functionality QA Manager will work with the related parties to support the growth of the team, both locally and internationally. Support the team and make decisions to ensure successful project delivery within budget, time frame and quality scopes. Develop and manage successful relationships with KWS clients at senior, manager and director levels. Manage, lead, motivate, coach and train local FQA Project Managers. Personally, and inspire local teams too, always strive for and attain improvements and growth. Embody and preach Keywords Studios values and KWS values. Improve and develop services within KWS.

游戏功能质检经理将与相关方合作，支持本地和全球团队的发展。 支持团队并做出决策，以确保在规定的预算、时间和质量范围内成功交付项目。 发展并管理支持KWS不同层级的客户，保持与客户的成功关系。 管理、领导、激励、指导和培训当地的 FQA 项目经理。 就个人而言，该职位也将激励当地团队，持续努力实现改进和成长。 体现、宣扬 工作室和集团的价值观。 改进并开发 KWS 提供的服务。

Duties and Responsibilities:

岗位职责：

• Management of the tester team.

管理测试团队；

• Responsible for budgeting and delivering the financial performance of the operation.

负责预算和交付运营的财务绩效；

• Track KPIs and report on business performance regularly.

跟踪KPI 并定期报告业务绩效

• Perform QA audits on ongoing projects and drives continuous improvement initiatives.

对正在进行的项目进行质量保证审计并推动持续改进计划；

• Responsible for setting and adherence to standard Keywords processes.

负责建立并遵守标准熠文流程；

• Investigate client escalations on FQA service quality.

调查客户对 FQA 服务质量的升级；

• Communicate effectively with clients to identify needs and evaluate alternative business solutions.

与客户进行有效沟通以确定需求并评估备选业务解决方案；

• Responsible for developing, improving and maintaining strong internal and external client partnerships.

负责发展、改善和维护强大的内部和外部客户合作伙伴关系；

• Work closely with the business development team to ensure smart adoption of work and use of resources.

与业务开发团队密切合作，确保明智地采用工作和资源；

• Oversee execution of pilot projects and drive them to success.

监督试点项目的执行并推动它们取得成功；

• Ensure correct availability of hardware, resource and space such that the profitability of the unit is in an optimal manner whilst maintaining the ability to grow.

确保硬件、资源和空间的正确可用性，使该部门的盈利能力处于最佳状态，同时保持增长能力；

• Manage resource planning, recruitment and training in partnership with the Production Support departments.

与生产支持部门合作管理资源规划、招聘和培训；

• Act as an HR Business partner when required.

在需要时可以成为人力资源业务合作伙伴；

• Primary escalation points of contact for internal queries raised by or for the local FQA PMs.

在本地 FQA PM 提出内部问题时，作为主要的进一步联络人；

• Proactively mitigate issues before they impact the projects.

在问题影响项目之前主动解决问题；

• Create and implement any process changes/improvements accordingly.

相应地创建和实施任何流程变更/改进；

• Host regular meetings with key internal stakeholders to ensure smooth operation.

与主要内部利益相关者定期举行会议，以确保顺利运作；

• Mentor and train direct reports utilizing line management practices.

利用直线管理实践指导和培训直接下属；

• Set goals and appraise direct reports at regular intervals.

设定目标并定期评估直接下属；

• Nurture a positive work environment.

营造积极的工作环境；

• Continually seek opportunities to increase customer satisfaction and deepen client relationships, and encourage and grow own team to do the same.

不断寻求提高客户满意度和加深客户关系的机会，并鼓励和发展自己的团队也这样做。

Requirements

Skills & Experience Required:

技能经验/任职资格：

• 6+ years in a manager role. 2+ year in a QA Manager experience is desirable.

6 年以上的经理职位，2 年以上QA 经理经验优先；

• Knowledge of a project cycle and a games’ development process.

具备项目周期和游戏开发过程的知识；

• Knowledge of Functionality QA and Certification testing services and processes.

了解功能质量保证和认证测试服务和流程；

• Understanding of all video game business services and processes.

了解所有视频游戏业务服务和流程；

• Understanding of various business and management concepts.

了解各种业务和管理概念；

• Understanding of change management and continuous improvements protocols.

了解变更管理和持续改进协议；

• Understanding of risk management in the context of the QA process.

了解质量保证流程背景下的风险管理；

• Understanding of data driven systems to facilitate decision making.

了解数据驱动系统以促进决策制定；

• Very strong emotional intelligence and awareness.

非常高的情商和意识；

• Ability to understand one-self, others, and act accordingly for the attainment of set goals.

能够了解自己和他人，并据此采取行动以实现既定目标；