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FIFA Community Manager, Integrated Communications

The Integrated Communications Team connects the voices of EA's 300+ million players to our global game and strategy teams, facilitating healthy conversation and working together to develop thriving communities. The Community Manager, EA SPORTS FIFA, will help lead the Core Community engagement strategy for EA's FIFA franchise, serving as the voice of the community and engaging directly with players to provide the development team feedback on the game, while communicating with players through web, social and live stream channels.

Reporting to the Senior Manager of Global Community for EA SPORTS FIFA , a successful candidate for this role will be able to leverage game, brand, and sports expertise with studio and creator relationships, drive deeper engagement, player education and be able to collect and summarize real-time feedback. The Community Manager will also work with internal partners on EA's Positive Play Program, ensuring a safe and fun environment for FIFA players in the community.

Passion is the fuel that inspires our teams. You will have a deep love of FIFA and football, matched with community engagement expertise and an ability to develop communications strategies that achieve our goals, to strengthen overall player engagement and sentiment for the franchise across the world.

Responsibilities:

• You will be the voice of the community, maintain a tight two-way dialogue between core players, studio, and stakeholders.
• You will help create and execute important deliverables from the global community plan.
• You will manage social media and presence on official EA channels, as well as community owned platforms.
• You will conduct surveys, research, and feedback from the community on issues and trends significantly impacting the experience.
• You will regularly deliver qualitative Community reports on metrics, feedback, trends, game issues, and/or service risks.
• You will work closely with Development teams on overall player experience.
• You will collaborate with key integrated partners such as Brand, Comms, Social, and Development to ensure unified franchise plans.
• You will maintain a positive community presence and reputation.

Qualifications:

• Deep passion and experience for FIFA and football
• 1+ years of experience in community management for a global brand
• Solid understanding of/passion for video games, football, and pop culture.
• Proven experience working - and a strong knowledge of best practices for operating - in online communities, social media, journalism, online marketing, or equivalent.
• Comfortable with social listening tools that monitor and analyze community sentiment, using data to inform decisions.
• Ability to objectively interpret players/community feedback and make actionable recommendations.
• Solid understanding of game development and Live Service operations.
• Impeccable project management skills and high degree of comfort managing multiple projects.

Plus:

• Successfully launched AAA titles with a key role within Community
• Content creation expertise

This is a 12 month temporary position.