Exploitative Content Specialist

The Exploitative Content team handles content related to sexual abuse and exploitation of children and adults. We use a combination of proactive and reactive measures to remove Exploitative Content from the platform, and ensure sensitive content is reported as necessary.
This individual will be responsible for helping the EC team correctly identify, investigate, and action abuse and exploitation on the platform while developing familiarity with the subject matter, tools, and workflow

What You'll Be Doing

• View and respond to sensitive content reports, including but not limited to the review of explicit images, videos, and other objectionable material
• Utilize deep subject matter expertise and quantitative and qualitative methods to identify networks of harmful and violating explicit behavior
• Work cross-collaboratively with other teams, including Policy, Product, Engineering, and Legal, in responding to sensitive issues and providing deep knowledge into different content types
• Conduct in-depth investigations into high harm behaviors and their actors
• Respond to users experiencing safety-related or high harm issues and empathetically address their concerns

You Will Thrive In This Role If

• At least 1 year of experience investigating and acting on digital crimes and internet-enabled abuse against children or experience in reviewing and acting on violating adult explicit content
• Experience reporting high harm behavior and communicating with third-party agencies like NCMEC and law enforcement
• Experience analyzing and mitigating high-impact threats and online threat actors, with a track record of managing tactical & strategic initiatives resulting in measurable change
• Strategic problem-solving skills and a critical thinker who creates tailored solutions to a wide range of challenges
• Experience navigating a fast-moving and rapidly-scaling environment
• Ability to work overnight, early morning, and/or weekend shifts

Bonus Points

• Bachelor's Degree in a related field
• Fluency in SQL and Python
• Experience with Discord's API
• Familiarity with ticketing systems, enough that you know keyboard shortcuts
• Project management skills and experience driving cross-team collaboration
• In-depth knowledge of internet culture and trends
• Strong written and verbal communication skills
• Comfort with ambiguity and trauma-related content

This role is available for individuals who are eligible to work in The Netherlands.

#buildbelonging #LI-Hybrid #LI-KG1

Benefits and Perks

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A diverse slate of Employee Resource Groups
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!