Experience Manager – Internal fraud and phishing prevention, D2P & Services

Newcastle upon Tyne England gb
8 days ago

Job Description

The Games & Services Experience team strives to improve player experience, driving towards improvement by leveraging data and player stories and bringing insights to the wider Ubisoft group. The team surfaces and communicates strong recommendations and concrete use cases, to ultimately remove friction and help achieve company goals around acquisition and retention.

As an Experience Manager focusing on Internal Fraud and Phishing Prevention, your main aim will be to ensure that the CRC remains ahead of the potential risks to our players, our teams and our business. Collaborating with teams from across Ubisoft you will ensure oversight and safety are at the core of our activity and will be well positioned to identify potential risks to create compelling stories and use cases to mitigate them. As well as this proactive focus on ensuring best in class experiences, you’ll be our in-house expert to retroactively assess any surfaced experience breaks, to learn from, adapt and prevent reoccurrence in an ever-changing field of work.

Through your work, you will engage with various teams and build a strong network within Ubisoft, lobbying for the Player Experience and safety, considering our players as a key stakeholder.



Skills and Experience

• Solid leadership skills with an entrepreneurial mindset.

• Ability to think outside the box.

• Excellent verbal and public speaking skills.

• Natural networker, able to increase your influence through positive collaboration.

• Mindset allowing to transform a challenge or problem into an opportunity.

• A proven will to drive and lobby for player experience using data & emotions.

• Ability to spot and convert opportunities to deliver on an agreed vision.

• Ability to transform data and raw comments to an insightful and actionable story.

• Ability to adapt a pitch and communication to the audience.

• Ability to work with a busy schedule in a fast-paced environment.

• Good organization and logical thinker.

• Strong interest and passion for our industry and video-games.

Additional Information


With Ubisoft CRC, you will receive a competitive salary along with:


Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond ? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Challenge accepted ? Join us and create the unknown.

The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer focused agenda to every level of the organisation.

Create Your Profile — Game companies can contact you with their relevant job openings.

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