Experience Manager – E-commerce fraud and Dispute management

Newcastle upon Tyne England gb
9 days ago

Job Description

Job Description

The Games & Services Experience team strives to improve player experience, driving towards improvement by leveraging data and player stories and bringing insights to the wider Ubisoft group. The team surfaces and communicates strong recommendations and concrete use cases, to ultimately remove friction and help achieve company goals around acquisition and retention.

As an Experience Manager focusing on Dispute and Chargeback activity as well as e-commerce fraud, your main aim will be to ensure that the CRC remains ahead of the potential risks to our players, our teams and our business. Collaborating with teams from across Ubisoft you will ensure oversight, player experience and safety are at the core of our activity and will be well positioned to identify potential risks to the business from players looking to abuse our payment channels and support teams. To do this you will create compelling stories by surfacing use cases around these risks and help build the operational infrastructure to manage activity of this nature. As well as this proactive focus on ensuring best in class experiences, you’ll be our in-house expert to investigate e-commerce fraud incidents, chargeback trends and the player behaviors that drive them, delivering operational solutions to suit.

Through your work, you will engage with various teams and build a strong network within Ubisoft, lobbying for the Player Experience and safety, considering our players and business teams as your key stakeholders.



Skills and Experience

Additional Information


With Ubisoft CRC, you will receive a competitive salary along with:


Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond ? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Challenge accepted ? Join us and create the unknown.

The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer focused agenda to every level of the organisation.

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