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Executive Assistant
1 year ago
Reporting directly to the Service Line Director of Player Support, the Executive Assistant provides executive support in a remote working relationship. The Executive Assistant serves as the primary point of contact for internal and external stakeholders on all matters pertaining to the Office of the PS Service Line Director and senior members of the service line. The Executive Assistant also serves as a liaison to the executive and senior management teams; organizes and coordinates internal and external relations efforts; and helps oversees special projects driven by the Service Line Director (SLD) and senior members of the service line. The Executive Assistant must be creative and enjoy working in an environment that is mission-driven, results-driven and customer and employee-friendly. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Executive Assistant must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.
Requirements
- Completes a broad variety of administrative tasks including: managing an extremely active calendar of appointments; completing reports; preparing presentation slides, composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings (e.g. visa preparation, travel documents, expense report, etc.).
- Plans, coordinates and ensures the SLD schedule is followed and respected.
- Communicates directly, and on behalf of the SLD, with Board members, executive team, senior management team, staff, and others, on matters related to SLD's projects, initiatives and agenda.
- Researches, prioritizes, and follows up on incoming issues and concerns addressed to the SLD, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response.
- Provides a bridge for smooth communication between the SLD’s office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
- Works closely and effectively with the SLD and senior members of the service line to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
- Provides support as the SLD builds relationships crucial to the success of the organization, and helps manage a variety of special projects for the SLD, some of which may have organizational impact.
- Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the SLD's ability to effectively lead the service line.
- Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
- Other duties as required from time to time.
Qualifications:
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Very strong interpersonal skills and the ability to build relationships with stakeholders, including members of executive and senior management teams, board members, members of the service line, external partners and clients
- Expert level written and verbal communication skills
- Demonstrated proactive approaches to problem-solving with strong decision-making capability
- Highly resourceful team-player, with the ability to also be extremely effective independently
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
- Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
- Forward looking thinker, who actively seeks opportunities and proposes solutions
Other Requirements:
- Bachelor's degree required
- Strong work tenure: minimum of 3 years of experience in a similar capacity (preferably supported C-Level Executives)
- Excellent English written and verbal skills
- Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), conference call systems and other platforms
- Amenable working in Asian/European shift
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