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Executive Assistant/Project Manager

About Twitch

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on Linkedin, Twitter and on our Blog.

About the Position

The ideal candidate for this role will enjoy working in a fast paced environment and be passionate about creating seamless and positive employee experiences across the entire lifecycle. Working with care and empathy, you will strive to ensure employee queries are appropriately documented and resolved in a timely and professional manner. The ideal candidate is highly motivated with a positive attitude, detail oriented and demonstrates patience, teamwork and strong emotional intelligence.

Responsibilities

• Manage the entire Workday workflow to ensure that all the transactions are resolved in a timely and accurate manner. Some of the processes are supervisor changes, open new positions, change job titles etc.
• Ensure closure of all the trouble tickets in the Amazon systems. Also, monitor and track the Zendesk tickets and drive closure.
• Provide operational support to the People Partner team in implementing Talent & Performance Management activities including compensation reviews, talent reviews, development plans, employee engagement surveys and promotion processes.
• Manage end to end exit process for an employee. Partner with managers to ensure terminations are accurately reflected all the relevant systems.
• Answer employee questions and addresses employee concerns related to any policy, program or process.
• Consistently apply Twitch policies and practices while having a pragmatic and flexible approach to solving employee queries.
• Establish and maintain effective relationships with employees and other HR teams.
• Pull workforce reports related to headcount , attrition, and other data required by the People Partnering team.
• Assist managers to navigate our intranet for various resources like job adjustment forms etc.
• Prepare letters and memos as per the business need.
• Maintain Twitch systems to ensure data is accurate and up to date.
• Assist People Partner team with projects and initiatives as needed e.g Learning, HR Technology etc
• Identify opportunities for continuous improvement

Requirements

• 3+ years experience in Shared Services and/or other HR role
• Experience supporting key touch points across employee lifecycle
• Computer experience including MS Office or G-suite applications
• Experience working within fast-paced, high growth Tech company
• Experience with Workday or HRIS system
• Experience working with or in support of diverse communities

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.