Exec Director of Client Service & Delivery

ustwo Games
New York, New York, United States
10 days ago
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We are an award winning digital product studio with 125 people in 5 different studios across the globe (London, Malmö, New York, Lisbon and Tokyo). For two decades we have been helping our clients grow by creating breakthrough experiences that have a positive impact on the world. Humans are at the heart of everything we create and our processes and culture reflect this.

ABOUT THE ROLE

ustwo is seeking an exceptional and experienced Executive Director of Client Services and Delivery. This role will sit on the Executive Leadership Team and will be accountable for creating, driving and delivering the discipline and global ustwo strategy. The role will be based in the US and will report into the CEO.

This is a new role and the first time we have combined Client Services and Delivery and we are excited to pull these roles together to ensure that we are best able to deliver exceptional customer experiences.

As a member of Executive Leadership, you will have a core set of responsibilities for the overall operational health of the business that overarch discipline-specific ones, the key responsibilities of which are: being a core member of business development activities, client relationship management, awareness of and accountability for near and long-term company financial goals, and accountability for company strategic initiatives.

Leading a Client Service team and a Delivery team you will be responsible for the overarching leadership, wellbeing and development of these distributed teams, in alignment with ustwo culture and values.

ABOUT YOU

LOCATION

This role is based in our New York studio in Brooklyn at 20 Jay Street. We currently have a hybrid policy in which you are required to be in the studio on our universal days on Tuesdays and Wednesdays and are welcome to either work from the studio or from home for the rest of the week. We are keen for you to be involved in studio culture so the more you can get involved in opportunities for in-person social interaction; the better!

CLIENT SERVICE SPECIFIC EXPERIENCE

DELIVERY SPECIFIC EXPERIENCE

LEADERSHIP

COMPENSATION & BENEFITS

The base salary range for this full-time role is between $200,000 and $250,000. Actual salary amount within this range will be dependent on the candidate's experience, skillset, market knowledge, and salaries of current employees in similar roles. We benchmark our salaries regularly against competitive market data so these ranges will be subject to change.

Full-time employees also qualify for ustwo's Profit Share Scheme, in which the studio group shares up to one-third of operating profits with all employees, subject to hitting certain safety thresholds and targets.

Additionally, all full-time employees are eligible for the following benefits:

Interested but think your experience doesn’t perfectly align with this job description? That’s ok. Research shows underrepresented groups in particular are less inclined to apply for jobs where they don’t meet 100% of the requirements listed. We’d still love to hear from you if you feel passionate about this role!

We are committed to creating an inclusive environment for our colleagues, clients, community, and the users of our products. We don’t have all the answers but we’re on a journey, and we are learning together.

About ustwo

ustwo combines expertise in product and service development, ventures and gaming to make a meaningful impact on the challenges companies and individuals face in contemporary culture.

Over the years, we have been carving out a reputation in the space between digital product development and new experience design.

Our deep product development knowledge, our design heritage and our leadership at the edges of technology and culture, means we are capable of providing fresh creative and strategic direction on genuinely new experiences, as well as deep technical expertise on implementation - never disconnecting strategy from implementation.

This combination of capabilities is rare and valuable, particularly in a market that’s seeing ever-increasing convergence of entertainment, gaming, content, commerce, and platforms.

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