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European IT Technician II
1 year ago
Job Title:
European IT Technician IIRequisition ID:
R015486Job Description:
Reporting to the local IT Support Team Lead, you will be responsible for providing a superior level of IT support services to the employees of Activision Blizzard (AB). You are technical and have some experience within environments where Windows, Mac OSX and Linux co- exist in harmony. You will have commercial experience working in a fast- growing company within an IT Support Function.
Main responsibilities
- Experience of a mixed Apple and Windows environment
- Provide end user support for applications and systems like MS Office, VPN, Mobile Phones and video conferencing systems
- Work with all of the regular IT support tools including but not limited to: Active Directory, Office 365, antivirus, imaging, Mobile Iron, disk encryption, spam management
- Ensure joiners and leavers IT requirements are managed correctly
- Manage the IT assets through their entire lifecycle from acquisition to disposal
- Gather and translate user expectations to technical solutions
- Create and update documentation using a wiki (Confluence)
- Mentor customers and deliver end user training
- Monitor and manage the IT ticket queue to ensure SLA’s are achieved
Skills
- Excellent written and spoken English
- You are a customer service oriented team player who possesses excellent organisational skills
- Ability to adjust quickly to changing priorities and make quick decisions with limited information
- Basic knowledge of Microsoft Windows Server operating systems and email systems (Exchange Online/Office 365)
- Good knowledge of Microsoft Windows applications such as Microsoft Office suite
- Aware of security standards to protect personal IT devices
- Basic understand of Internal networks (routing, DNS, DHCP, etc)
- Experience in hardware installation and troubleshooting of PC’s and Macs - this includes working with hard drives, motherboards, CPUs, PSUs, GPUs, sound cards, monitors, etc
Tasty bonus skills
- ITIL Version 3 experience
- Industry certification e.g. CompTIA A+ /MCP
- BA/BS degree
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