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Escalations Specialist, Player Support (Contract)

Epic Games
Cary, NC United States of America
2 years ago
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Epic Games is looking for an Escalations Specialist to join our Player Support team as a contractor.

Escalations Specialists are highly-skilled in providing great customer service, no matter how challenging the situation. This means you’ve got to really enjoy helping people and solving problems!

The majority of the work you’ll be responsible for is directly communicating with our players and customers when there’s been a service failure or when there’s something unusually challenging about a case. You will also, periodically, be tasked with projects that involve critical thinking, investigation, root cause analysis, and technical writing to solve issues at their source.

While Escalations Specialists are part of a small local team, you will be connected to a global organization and are expected to model ideal behavior, supporting your teammates with your expert knowledge, friendly attitude, and “can-do” spirit.

If you enjoy games and have a heart for helping others, please apply by clicking the link below.

Responsibilities :

Required Qualifications:

Desired Qualifications:

This is going to be Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

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