Escalation Specialist

Bucharest Municipiul București
18 days ago


Playtika is a Game-Entertainment Company that provides audiences around the world with a wide variety of games based on quality, original content that is constantly changing and tailored to each player specifically.

We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms.

We are successfully applying our intuitive understanding of what players want. That's why we have over 35 million players and 19 offices around the world.

As a digital entertainment powerhouse, Playtika processes more than 9TB of data daily. Our games are continuously evolving journeys, personalized to deliver new challenges and surprising thrills, at every twist and every turn.

At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life.

This position holder ensures the evaluation of the incidents and of the situations signaled by the support team, in order to determine the necessity to involve other departments such as SLS or R&D, and also provides specialized technical guidance and support to colleagues in the customer support team; communicates solutions and offers in-game compensation, if the case is given, to customers affected by a technical problem.




We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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