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Enterprise Client Success Manager

Stardust is powering the Metaverse, an interconnected world of blockchain and NFT enabled games.

We're building the future of gaming - and we don't say that lightly. Think of us as the foundation for Metaverse economies connecting games, finance, the future of work, fashion and more. The infrastructure for Ready Player One if you will. We're developing backend technology to power new gamer-first economies.

As a SaaS, blockchain agnostic, platform – we offer a seamless “low code” integration of NFTs for game studios; and looking for players who think big, build bigger, and want to turn crazy ideas into reality.

Are you ready to play?

ROLE

Stardust seeks an Enterprise Client Success Manager (CSM) to nurture and grow the relationships with the company’s enterprise accounts, and will help develop the company’s enterprise customer success approach and best practices alongside the Head of Customer Success.

RESPONSIBILITIES

• Drive high customer satisfaction across teams by leading the post-sale relationship of Stardust’s enterprise accounts, including implementation, onboarding, training, and adoption
• Identify areas for growth within existing accounts and manage the renewal process
• Create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider

QUALIFICATIONS

• Min 5+ years of account management / customer success experience at a SaaS, gaming, or fast paced technology company
• Ability to navigate difficult conversations with customers and provide creative solutions to business problems
• Ability to build relationships/trust (internally and externally) with cross-department teams
• Strong creative problem solving & analytical skills; formulate solutions that deliver real business value
• The confidence, communication, and interpersonal skills to lead customers, from technical personnel to C-level executives, in urgent or critical situations
• Well organized; handle multiple accounts & assignments simultaneously
• Experience with a SaaS models/application
• Demonstrate leadership qualities
• Working in a start-up environment
• Enjoys playing multiple roles
• Comfortable traveling to events and conferences

BONUS POINTS

• Passion for gaming and / or web3