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English, French, German and Italian CS Agent

New Quest Unlocked!

Are you a Tech Enthusiast? Do you have a passion for Gaming and Helping

Others?

Make use of your Gaming and Technical knowledge and start infusing some of your

passion into your Work Life.

Work from Home or at the Office – Whether

you like working from the comfort of your Home orworking in an

Office Environment, we got you covered!

Work with us, Share with us, Play with us – We’ve found

friends all over the World to join us in our adventure and we’re looking for

new Recruits!

Does this sound like you? We’d love you to join us at PTW.

Role Description:

As one of Player Support Advocates, you will be an ambassador for our brand

and your role will be to provide 1st line Technical and Customer support to our

clients’ customers. You should be calm, technically minded, and have a

pro-active and positive "can do" attitude. Your goal will be to make

the customer journey as seamless as possible while analyzing issues, carrying

out research, figuring out underlying causes and providing possible solutions.

Requirements

• Excellent Verbal and Written communication skills for English, Russian, French or Portuguese.

*Please note that English is essential as it’s used as the main language to communicate.
• Ability to work as part of a Team both virtually and in person.
• Must have a strong work ethic and demonstrate fast assimilation to training.
• Must value diversity and be inherently respectful.
• Ability to work unsupervised and independently with a proactive attitude.
• Basic understanding of System’s Hardware & Software and their functions.
• Basic understanding of Gaming Platforms, Games and Gameplay Mechanics.
*If you’re unsure your knowledge is sufficient, we recommend that you apply!

An ideal candidate will have bonus points for the following:

• Customer Service Experience
• Experience with Support CRMs (Zendesk, Helpshift, AI Help, etc)
• Owner of a Gaming Capable PC and Consoles & Active Gamer
• Experience analyzing System Diagnostic Files (DxDiag, MSInfo, etc)
• Advanced understanding of System’s Hardware & Software and their functions.
• Advanced understanding of Gaming Platforms, Games and Gameplay Mechanics in all Game Genres.

Duties

• Provide support via CRM to customers seeking assistance with Technical, Billing and Gameplay Queries.
• Ensuring all responses are provided with excellent attention to detail, care, and professionalism
• Tracking multiple queues with Customer Queries and Analyzing reported issues.
• Making use of current Knowledge Bases and/or carrying out Independent Research and Testing.
• Identifying Software and Hardware Issues, and provide possible solutions to customers.
• Identifying trends in Reported Issues and provide clear feedback to the Team Leads.
• Performing creation, editing, and maintenance of client accounts using company-provided software tools.
• Research new solutions for addition to our knowledge bases.
• Perform any other duties related to player support as and when required.
• Responsible for providing complete troubleshooting before escalation.
• Ensure that Client escalation procedures are adhered to.
• Any other reasonable duties as directed by the line manager.

Benefits

Whether you are a student, a young professional or a higher-level adventurer, and are looking for a Full-time or Part-time job, here’s what you stand to gain for accepting the challenge:

• Flexibility with Working From Home or at the Office.
• Variety of shift patterns between 8am and 7pm from Monday to Sunday.
• Meal Vouchers.
• Medical Subscription.
• Performance Bonuses.
• Internal Growth Opportunities.
• Possibility for other surprise additions in the future.