English Fraud agent - Player Support Video Games

Keyword Studios
Redmond Washington United States
19 days ago


*Bank of candidates*

Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry!

We are looking for an experienced English Fraud agent to review manual transactions related to fraudulent purchases, by using internal and/or 3rd party tools and to proactively cancel fraudulent transactions and take corresponding actions.

Our English Fraud agent will also assist in reducing fraudulent activities from affecting our games and players, deterring bad actors by identifying suspicious behavior, patterns, and trends on a global scale.

The selected candidate will be supporting the fraud team in Keywords Seattle by proactively identifying fraudulent activity. Also providing follow-ups of important information so that we can continue to hone our fraud mitigation strategies.



WFH Requirements

Due to the current COVID-19 situation we are offering temporary remote positions, you must however be in the Seattle area to be considered.




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