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Employee Experience Specialist

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Job Title : Employee Experience Specialist

Department : Human Resources

Location: Santa Monica, CA

Your Platform

Activision Blizzard plays a centralized role in the creation of epic entertainment by supporting our interactive gaming brands and studios with a diverse range of career opportunities across corporate functions such as Marketing, Communications, Legal, Human Resources, Finance and Supply Chain. Located in our global headquarters in Santa Monica, we encompass equal parts agility, creativity and rigor to enhance the employee and player experience. To learn more, check us out at www.activisionblizzard.com or on Twitter at @ATVI_AB .

Your Mission

The Employee Experience Specialist is responsible for day-to-day human resource maintenance within specific business groups and/or functions. Our goal is to ensure exceptional customer service in responding to questions and resolving issues, timely HR Systems employee life cycle data entry, electronic employee file and HR records maintenance, and assistance with various HR special projects.

• Process employee life cycle HR system data transactions for a specific group and/or function to include but not limited to new hire, employee changes, payroll, and separations.

• Answer client group/HR questions and resolve issues ensuring exceptional customer service satisfaction
• Maintain comprehensive knowledge of HR programs, plans, policies, and processes, payroll, and HR systems
• Meet and exceed performance and service level metrics for timeliness, accuracy, and customer service
• Maintain HR Records to include personnel files and other employee documents
• Create, provide, and distribute documents, agreements, and letters as requested
• Support various processes such as I-9, AAP, Employment verifications and Unemployment claim inquiries
• Perform audits and controls to ensure compliance with Sarbanes-Oxley, Wage and Hour, and HR policies and procedures
• Follow Standard Operations Procedures (SOPs) and process workflows. Participate and contribute to the pro-active review and implementation of process improvements
• Initiate, enter, and manage employee changes, promotions, exits, etc. on behalf of the ABHR business partners
• Assist with reporting on annual HR processes such as performance appraisal or compensation planning
• In partnership with talent acquisitions, administrative team, Facilities, and IT, coordinate new hire onboarding for ABHR client groups
• Build and verify distribution lists for Internal Communications, with added support from the ABHR team
• Complete special projects as assigned

Player Profile

• Bachelor’s degree in HR / Business or related field; or equivalent work experience
• Minimum 3-4 years at the HR Specialist level, within an HR Operations and/or Shared Services environment - payroll processing and/or call center experience a plus
• Enterprise HR ERP system required - Workday preferred
• Advanced Word and Excel software skills
• Exceptional detail orientation and organization skills
• Strong written and verbal communication skills
• Must be customer-focused and have strong customer service skills
• Strong analytical, organizational, and problem-solving skills