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Employee Experience / HR Operations Specialist

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Job Description:

Employee Experience is central within the Activision Blizzard King global HR department. We are connection the HR Centres of Expertise (CoE) and provide Tier 1 and 2 support operations teams across HR including HR Technology, HR Business Partners and Recruitment as well as our colleauges and people leaders.

Working as part of an international team, you are accountable for delivering an outstanding service to Kingster’s across the globe.

In this role, you will be responsible for the support of our full employee life cycle, which includes, data entry and audits, handling employee files and documentation and HR administration (Tier 1 support). In addition to that, you will be responsible for independently advising on HR policies and practices, resolving manager and employee policy and process queries, and supporting continuous improvement initiatives (Tier 2 support).

COVID-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time.

Responsibilities

• Service first - Provide excellent customer service and act as the first point of contact for incoming inquiries from employees and managers and routine questions related to all types of HR policies, programs and procedures. Use these queries to continuously improve Tier 0 information and drive increased self-service.
• HR knowledge leadership - Maintain an understanding of policies, procedures, and regulations that are significant to Human Resources and applicable to local employment law, as well as provide Tier 1 HR policy interpretation.
• Maintain our HRIS system - Maintain our HR Systems and all people records using Workday and other applicable systems, as well as ensure accurate and timely delivery of data to our internal partners and for relevant Government/Legal Compliance requirements.
• Coordinate and Maintain our Employment documentation – build and distribute employee life cycle documents/letters and maintain personnel files.
• Process improvement - Be a role model and the champion for HR process excellence. Take an active role in ensuring that knowledge articles and local policies are complete and developed. Lead in educating and supporting people leaders and colleagues on HR policies, HR practices and local legislation . Identify and provide insight where HR operational improvement is needed and help to implement change on a local and global level
• Support the HR Function - Partnering with CoE’s, to deliver projects, improve processes and drive efficiencies within the function.
• Teamwork and independence - Work as one team alongside the Global HR Operations Specialists in our other office locations and ensure standard methodology is globally consistent across King and AB, where applicable. Tackle and independently lead projects where a need is identified to be more effective.
• Handle People Queries - Maintain strict confidentiality and call out sensitive people related cases to HRBPs/People Directors.

Skills

• Proven organizational and excellent time management skills with solid attention to detail.
• Task-oriented, with the ability to handle a variety of employee lifecycle tasks at high volumes in a fast paced and constantly evolving business, whilst also following specific processes and direction from respective team/project leads.
• Experience in supporting HR people processes
• Experience in handling multiple activities for different partners (e.g. Employees, People Leaders, HRBPs, COE’s, Recruiters)
• A successful track record in a fast paced, intellectually exciting environment
• Problem solver, with the ability to anticipate problems, provide solutions, prioritise and be proactive.
• Driven by results and execution focused, passionate about continuously seeing tasks to completion and have a methodical approach even when delivering in demanding timelines
• Experience of working with recruitment or HR data systems, accurately inputting data and maintaining systems, preferably within a fast paced company.
• Excellent written and verbal communication with partners, colleagues, candidates and peers to ensure effective teamwork and an enhanced customer/employee experience
• Knowledge and understanding of local employment law and ability to interpret HR policies
• You’ll appreciate and understand the need for confidentiality and discretion in taking care of any people related activities.
• Excellent IT skills – particularly Excel, Word and PowerPoint.

Bonus skills

• Experience with using Workday
• Experience with using Case Management systems
• Experience handling your workload through a ticketing system with queries coming from multiple locations.
• Other languages – we are a distributed team.