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Ecommerce Retention Manager (W/M/NB)

Job Description

As the Ecommerce Retention Manager, you will lead player and traffic retention topics for the Ubisoft Store and the Ubisoft+ Subscription service worldwide.

You are a positive, dedicated, and innovative collaborator who knows how to develop highly engaging marketing programs that drive retention and loyalty. You will collaborate with a team of exceptional cross-functional partners to develop successful audience driven retention strategies and marketing programs.

What you'll do

• Build an ecommerce overarching retention strategy that serves and complements the Ubisoft Store and Ubisoft+ service objectives.
• Systematically explore new retention opportunities within the Ubisoft player experience, but also challenge status quo to drive ROI improvements.
• Supply the entire team with Ecommerce audience retention intelligence, best practices, and innovations.
• Accompany and partner with internal marketing teams in bringing successful CRM, owned channel tools, loyalty-related business partnerships and ecommerce support.
• Sponsor, supervise and prioritize ecommerce retention programs, roadmaps, and marketing-related budgets.
• Oversee and participate in the development of retention KPIs, forecasts, reports, dashboards, and analysis in collaboration with internal partners.
• Activate and continuously improve the Ecommerce rewards programs for the Ubisoft Store and Ubisoft+ services.

Qualifications

What you'll bring to the team

• A strategic, Ecommerce audience retention driven mindset to all close collaborators.
• High-level expertise in building and managing robust retention, reward or loyalty marketing programs.
• Proven track record of successful cross-functional collaborations and clear communication skills.
• Strong positive team values: respect, responsibility, organization, openness, mutual aid, continuous improvement and fun.
• Experience in ecommerce or fast-paced environment.
• Comfortable in the following marketing areas: CRM, Reward, Loyalty, Communication Personalization, Attribution, and Ecommerce CX.
• Bilinguisme (French and English)

Additional Information

This position is based in Saint-Mandé (Métro St Mandé - line 1 / RER Chateau De Vincennes - line A).

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.

Company Description

Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come.

Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving gamechanging challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us Create the unknown.