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ERCR Service Delivery Lead

Electronic Arts
Galway Ireland
4 months ago

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Executive Relations, Customer Relations (ERCR) Delivery Lead

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give the that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

And we want you to join us. We’re hiring an ERCR Delivery Lead.

This role is part of EA’s Customer Experience organization, which is making EA known for taking care of its players. We’re players helping players, people helping people – whenever, wherever, and however they need us.

We’re seeking an exceptional ERCR Delivery Lead to join the ERCR Team. This role will partner closely with the team to accurately record escalations and use those records to deliver the information to the department. They will then use this information in partnership with relevant stakeholders to correct processes and practices to improve the player experience and reduce demand.

So how does the ERCR Delivery Lead make great experiences for players? They:

If you’re interested in this role, you’ll need these skills or experiences :

Compensation and Benefits

We offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability protection, and games.

At this location, we offer benefits like… competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability protection. Other cool perks include free ice cream and free games!

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.

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