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Documentation Specialist (Consumer Experience)

Sony Playstation
London, England, United Kingdom
17 days ago
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Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognised as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role overview:

This role reports to the Manager, Training and Quality, and will be part of the Global Agent Enablement Consumer Experience team, responsible for documenting and maintaining process documentation on Salesforce and Signavio, supporting the global alignment of agent knowledge base tools.

The Process Documentation Specialist will work closely with the training and quality managers across all regions, the global CS process owners and external vendors ensuring that all agents have access to the correct and updated process information. They will also produce and update agent support material such as email/chat quick text templates and virtual guides/video flows which offer agents the ability to guide the Player step-by-step through the system menus to resolve their issue.

What you’ll be doing:

What we are looking for:

Desirable

Benefits:

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

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