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Director of Stores

The Director of Stores is responsible for leading the store sales & business strategy. The main responsibilities include providing leadership and coaching to District Leaders and by extension their Store Leaders, driving sales development, supporting the growth of the teams, and delivering an exceptional Guest Experience. Reports directly to the Senior Director of Operations and leads a team of 3 District Leaders and indirectly leading 21 Store Leaders (and their store teams).

Lead, inspire and motivate a Team of District Leaders to deliver high quality Store Leader performance in line with the company’s expectations and standards both qualitatively and quantitatively, through our store operations key business pillars: People First, Guest-Centric, and Operationally Sound.

What You'll Do:

• Partner with People Team and District Leaders on talent development through the coaching of existing teams and the creation of succession plans, identifying and growing top Talents both internally and externally.
• Build and transform a strong retail organizational culture; leveraging our business pillars and company core values, then advocating and lead through change
• Energize and inspire others to commit to and act on business priorities, especially when driving change
• Lead the operational management process (KPIs on Performance, CRM, Guest Experience…) defined for each Store and follow up with the District Leader in partnership with the appropriate Corporate Partners.
• Partner with Learning & Development to define and deploy a proper Sales & Guest Experience training strategy.
• Engage in clear and consistent communication with the Store Teams and Corporate Partners to align with operational standards and identify opportunities.
• Manage operational execution (policy & procedure) and ensure that policies and practices are being followed
• Monitor and implement controls on store expenditures
• Help deploy new product launches, events and activities to enhance visibility in the market and increase sales.
• Direct results in the creation and implementation of Microsoft Office/Excel programs and SOP s that better prepare operations teams for high retention of company standards
• Partner with the Senior Director of Operations & Director - HRBP on the Business Operations & People strategies to achieve sales expectations
• Lead the creation of specific business plans per store through our District Leaders, focusing both on short-term and long-term strategic and financial objectives to achieve.
• Develop the strategy, sales, and phasing forecast during Budget preparation.

What We're Looking For:

• Growth mindset, individuals who are accountable and collaborative, and who deliver results by respecting, recognizing, and valuing all people
• Demonstrated ability to work collaboratively within and lead multi-disciplinary teams while earning buy-in from team members
• Decisive with the ability to be provide flexible, creative solutions in a complex environment
• A strong bias for action, a keen sense of urgency and the ability to drive results in a matrixed organizational environment
• Demonstrated expertise within the following areas: company policies, procedures, and products; quality assurance principles, practices, and procedures; generally accepted managerial practices and procedures; business principles, guest needs and expectations
• Proven results at setting/driving performance and operational metrics and achieving process adherence
• Strong analytical and problem-solving skills; ability to quickly assess situations and make judgments based on practice or previous experience
• Outstanding communication, coaching, influencing and interpersonal skills with the ability to work effectively with people at all levels of the organization
• Demonstrated experience in making strategic decisions, growing leadership talent, and effectively interfacing with high-level business and operations leaders
• Excitement to be in stores regularly, up to 75% travel required

Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.