JOB PURPOSE:
This position will work closely with the executive team to oversee all data, customer, and technology support and make sure that it is working in alignment with global corporate goals and initiatives. In this role you will work directly with the VP of Operations to implement and improve company frameworks and streamline communication and connectivity between teams. You are a trusted advisor who is willing to receive and give feedback, and you are extremely organized, energized, and you see opportunities in everything.
CORE JOB FUNCTIONS/RESPONSIBILITIES:
- Evaluate performance of the organization in meeting objectives and determine where costs can be reduced, what can be improved and what should be changed
- Follow and implement Accountability Tree framework
- Take corrective action to solve organizational problems in a collaborative manner
- Work closely with Human Resources to lead teams with integrity, establish & maintain a trusting, inclusive, and productive work environment
- Optimize business workflows cross departmentally, specifically with assistance from automation teams
- Monitor employee performance, productivity, and satisfaction
- Uphold organizational policies and standards, design and implement boundaries system
- Collect and organize backlog tickets, implementing those that are necessary for company success
- Hold regular check in meetings with key stakeholders to understand areas of improvement and keep strong professional relationships
- Create and manage company apps and software
- Reduce and improve company costs
- Act as a Leader of Change
Education/Knowledge/Skills:
Required
- Clear written and verbal communication skills
- Strong customer service/interpersonal skills
- Strong negotiation skills
- General Gaming industry knowledge
- Effective time management skills and excellent attention to detail
- Experience leading customer service teams preferable
- Proven track record of success in leading, mentoring and scaling teams
- Expert negotiation skills with a focus on establishing contract terms with vendors
- Minimum Bachelor's Degree. Flexible on subject matter (Work Experience supersedes)
- Strong documentation skills and ability to accurately maintain complex applications
- Prior supervisory experience
- Ability to successfully participate and lead projects involving cross-functional teams
- Ability to problem solve
- Ability to build successful client relationships
- Established track record of driving revenue
- Must have a passion for games and/or prior experience in the game industry
- Ability to travel up to 30%
Preferred
- Experience with an entrepreneurial organization
Freedom to Act :
- Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines
- Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
Size and Complexity:
- Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload
Interaction:
- Ability to participate in and lead special projects.
- Ability to build positive relationships that in turn result in increased revenue for the organization
- Performs well on cross-functional project teams and with external vendors and clients
- Both understand and sell the product.
External Relationships:
- Partners with external vendors and maintains positive relationships
- Partners with clients and maintains positive relationships
- Robust network of game developers and publishers
Benefits :
- Competitive Salary (DOE)
- Comprehensive Benefits Plan (Health/Dental/Vision/Life)
- Matching 401K
- Generous FTO policy
- Personal advancement opportunities - as a a global and expanding organization, there are often opportunities for internal advancement and training
- Table Tennis, foosball, monthly smoothies or other treats, birthday parties, and full kitchen
ABOUT XSOLLA:
Xsolla is the video game commerce company, powered by its Transaction Engine and Business Engine, that helps developers and publishers market, sell, connect and optimize their games globally. Serving only the video game industry, the Xsolla Transaction Engine powers the full suite of cloud-based tools to promote and monetize projects, while Xsolla Business Engine provides clients with the roadmap to maximize those tools, and connect them with industry partnerships to expand their business. The two work seamlessly together -- for businesses of all sizes, from indie to enterprise -- to solve the complexities of distribution, marketing and monetization so they can increase their audience, sales and revenue. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Roblox, Ubisoft, Epic Games and KRAFTON. For more information, please visit www.xsolla.com .
Xsolla is an equal opportunity employer and does not discriminate based on the following: Race, color, Ancestry, national origin, Religion, creed, Age (over 40), Disability, mental and physical, Sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), Sexual orientation, Gender identity, gender expression, Medical condition, Genetic information, Marital status, Military and veteran status, and any other terms deems by the State of California.
PHYSICAL DEMANDS:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Xsolla takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. For more information related to GDPR or CCPA please reach out to careers@xsolla.com.
L ongevity O pportunity V ision E njoy the game.