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Director of Operations – Player and Quality Insights, Certification and Compliance, QVS Technology

Director of Operations – Player and Quality Insights, Certification and Compliance, QVS Technology

Electronic Arts Inc. is a global interactive entertainment software company. EA delivers games, content and online services for connected consoles, personal computers, mobile phones and tablets.

Quality, Verification and Standards (QVS) is a transforming business has a worldwide presence. Our size and global reach requires prioritization, focus and the ability to switch context multiple times a day. You are collaborative and excel at working with multiple partners.

As the Director of Operations, you will guide strategy and operations across three central teams under Quality, Verification and Standards - Player and Quality Insights (PQI), EA Compliance and Certification (EACC) and QVS Technology.

If you are passionate about delivering the best possible player experiences, this is a role of a lifetime.

The Role:

The ideal Director of Operations is passionate about delivering high-quality experiences across our worldwide studios and portfolio.

You will report directly to the Head of Player and Quality Insights & EACC, overseeing the operationalization of the QVS strategy, budget, staffing and managing risk. You will also deliver operational execution and help the development of our worldwide operations team.

Responsibilities:

• Help achieve the multi-year strategic vision and goals; establish practices that ensure organizational success.
• Communicate with the team, leadership and partners; connect daily tasks to organization goals
• Organize and help the team to remain focused and on track, address conflicts or bottlenecks; provide project and goals context; established mindset for continuous improvement.
• Partner with business leaders, our Resource Management Office (RMO), our Program Management Office (PMO), and our People Experience (PE), Talent Acquisition (TA) and Finance partners, to identify opportunities & lead process improvements.
• Identify resourcing needs, foster a diverse and inclusive work environment that enables employees to reach their potential.
• Monitor team performance to identify risks and mitigation plans, opportunities and industry trends.
• Establish and put in place management strategies aiming at improving the team's efficiency and quality of work

Requirements:

• Minimum of 8 years project management and team leadership experience.
• Education requirement University degree bachelor's or equivalent professional experience.
• Experience in multiple project management methodologies
• Established change manager, you excel at the opportunity to solve business issues and through strategic vision and process improvement.
• Manage numerous processes, people and projects simultaneously.
• Experience using data to contribute to product quality and project efficiency; effective at understanding. dashboards and measurements to support the needs.
• Develop best practices and tools for project execution and management.