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Director of Fraud Management

Sony Playstation
USA-CA-San Diego-Via Esprillo / 721
7 months ago


PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Sony Interactive Entertainment’s Fraud Management and Security Teams are the guardians of customer trust & safety for PlayStation® and PlayStation Network®.

We provide innovative solutions to support every product and service supporting the global, fast growing PlayStation® Network customer base, world-class PlayStation® consoles, hand-held devices, PlayStation® TV, and network entertainment services such as PlayStation® Vue, PlayStation® Music, PlayStation® Video and PlayStation® Now.

Your Opportunity

The Fraud team enables consumers to safely login, play, and pay for their digital content and services by improving security while minimizing friction within the entire PlayStation® ecosystem.

You will be responsible for actively guiding all fraud operations and strategy while working collaboratively with diverse internal teams to identify new opportunities for innovation.

You will lead a team covering the key areas of fraud and risk optimization, business strategy, fraud monitoring & operations (including chargeback management), and partner management. You will collaborate with diverse cross-functional teams to drive customer engagement and realize efficiency gains across operational trust and safety functions.

As the lead ambassador internally for Fraud Management, you are responsible for communicating the Business’ strategy and requirements to all business partners responsible or impacted by implementing fraud management solutions.

Specifically, you will need to be a role model and influence product and engineering leadership and present business and technical trade-offs, recommendations, and prioritization. This will require extensive hands-on expertise coupled with ingenuity, ecommerce platform experience, associated fraud/risk technology product knowledge, industry knowledge and excellent communication skills.

Finally, we are looking for individuals that are passionate about our brand and what they do, have a very high sense of integrity and excel in building strong relationships by deeply caring about others, including our customers.

Your Responsibilities

Your Experience/Skills



Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.


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