Director of Customer Support

Blade
Mountain View, CA
4 months ago

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Shadow is a high-end streaming service for games. What does this mean? Any game you can play on a Windows 10 computer, you can play on Shadow using virtually any device you want! Turn a laptop, Mac, smartphone, tablet or even a 5-year-old PC into a high-end gaming rig through the Shadow app. Then, all you have to do is download your current game library to your Shadow account and start playing all your favorite PC games on max settings! We provides all of the power you'd get from a gaming computer at a fraction of the cost with none of the maintenance!. Our data centers are upgraded with every new generation of technology at no additional cost to you!

The Director of Customer Service leads all of Customer Success, service operations as well as accompanying operational functions in the US. Will lead multiple agent teams and functions currently located in Mountain View, CA and, longer term, potentially other locations. Will have multiple service operations managers (who manage agent teams) reporting into them.

Responsibilities

Qualifications

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