Director of Customer Success Engineering - IVS

Twitch
San Francisco, CA
1 month ago
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About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About the Role

As the Head of Customer Success Engineering for Amazon IVS, you will report to the Twitch Video/IVS business. You will oversee the customer success strategy and execution to guide lighthouse customers of IVS among startups and developers building live video streaming experiences. You will think both strategically and tactically: from the creation of customer lifecycle processes and technical integration assistance to the brass tacks of event support and technical education programs. This includes mapping the customer journey from experimentation to trial, activation, launch and post sales support.

You will work with IVS (Executives, Support, Strategy, Product and Engineering), and central AWS Sales to implement the lighthouse customer success plan, engaging external resources to determine what our customers need. Your role is highly visible and global, affecting IVS awareness and adoption globally, with the opportunity to define and execute regional technical playbooks. You will play an instrumental role at a unique point in time -- driving the growth of a new and fast-growing enterprise cloud service, while using strong existing parent brands of Twitch and AWS.

You Will:

You Have:

Bonus Points

Perks

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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