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Director of Customer Experience

PUBG
San Ramon, CA
2 years ago
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Welcome to Striking Distance Studios!

Driven by people. Inspired by challenges. Relentless to deliver creative excellence.

At the intersection of art, design and technology lies Striking Distance Studios. Led by Dead Space and Call of Duty franchise veteran Glen Schofield, a new AAA development studio has risen within the San Ramon Hills of the San Francisco Bay Area. We have planted roots in beautiful Bishop Ranch and are now building our flagship state-of-the-art development studio establishing the East Bay as the new up and coming creative and technological hub we know it to be.

LED BY DEAD SPACE AND CALL OF DUTY FRANCHISE VETERAN GLEN SCHOFIELD, the development team at Striking Distance Studios is hard at work on its first game, The Callisto Protocol, a single player and story-driven survival horror game set in a prison colony on Jupiter’s moon Callisto. Here at Striking Distance Studios it is amazing people, an immersive experience and a passion for excellence that drives us each day. We are looking for people who push themselves creatively and learn with every new challenge. We give you the setting and the opportunity to do work you are proud of. We’re looking for the best to come join us and become part of a world-class team.

To us excellence is not a skill, but an attitude!

Striking Distance Studios continues to grow. We are looking for a Director of Customer Experience (CX) to work on publishing our games and join us in our San Ramon studio.

What we need:

The Director of CX will own build and champion the customer experience strategy at SDS. You will be required to partner closely with cross-functional teams between SDS and KRAFTON on common projects and objectives that build systems, tools, and dashboards to support the best possible customer experience. You will develop and own a process framework that allows for consistent management of all the touch points in the customer journey.

The ideal candidate is an advocate for SDS players with a passion for delivering a best-in-class customer experience that blends creative thinking, technical execution, and data-driven insights. They have a comprehensive understanding of multi-channel marketing across owned, earned, and paid channels. They leverage technology and data to relentlessly measure performance and make optimizations to increase player awareness, drive loyalty, and promote advocacy for SDS games while improving marketing efficiencies.

Responsibilities:

Qualifications:

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