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Director of Community (M/W/NB)

Job Description

Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Ubisoft is currently seeking a Director of Community (W/M/NB) to lead multiple global teams and portfolios across multiple countries and studios.

The Director of Community is responsible for the overall success of our community engagement strategies, player communications, and strategic partnerships between Publishing, Production, and Ubisoft players.

They will provide a strong connection between the gaming community, the development team, and various internal Ubisoft teams, managing key aspects of communication, asset development and working to improve and expand the game experience.

The Director of Community will be part of the Global Community Leadership team defining the overall player engagement strategies for their portfolio. They will be in direct contact with Ubisoft Executives and Brand Directors, reporting directly to the Sr. Director, Community.

Responsibilities:

• Lead an international team of Community professionals dedicated to Ubisoft AAA games and services, providing global strategic alignment, business oversite, training, and supportive leadership leading to peak team morale and performance.
• Act as liaison with Executive Publishers, Game Producers and Brand Directors to ensure community engagement strategies and roadmaps are linked to publishing campaign objectives and production content.
• Make certain there is collaboration, transparency, and consistency between Community Portfolio teams, Production, and Publishing with Ubisoft players across all public facing channels.
• Collaborate with operational marketing and production teams to create global community plans for AAA titles, emphasizing strategic and performance goals, content calendars, and impactful events and activations that drive engagement and positive sentiment.
• Prepare and manage all related Community budgets and resources, ensuring that the team is properly supported to meet developer and business goals.
• Run the team efficiently, monitor team morale, conduct consistent meetings with stakeholders and partners, ensure appropriate visibility and support levels are maintained.
• Work with the Community Leadership on trainings across the division, communicating best practices and expected benchmarks, and regularly share learnings and examples with the global team.
• Partner with the Paris, San Francisco, and Cary executive management to ensure that community is represented during major production and business milestones.
• Be able to solve problems, use independent judgement, make decisions, and work in fast moving and matrixed global environment.

Qualifications

Candidates for this position should have a thorough understanding of digital marketing and contemporary gaming genres and platforms. Candidates who are creative, love games, and are comfortable with online communities and communications will likely succeed in this environment.

Skills and Knowledge

Candidates for this position should have a thorough understanding of digital marketing and contemporary gaming genres and platforms. Candidates who are creative, love games, and are comfortable with online communities and communications will likely succeed in this environment.

Ideally you will have the following :

• Strong experience working in community- or communications-related fields.
• Well-versed in social media, live streaming, and digital content.
• Excellent leadership skills and proven expertise managing teams in diverse locations and dynamic environments.
• Very strong written and verbal English communications skills.
• Ability to lead a global team to prioritize tasks and deliver on time. Highly motivated and proactive, always seeking solutions to problems.
• Flexible, strives in fast changing situations and strong at multi-tasking.
• Loves and plays video games, a must.
• French language fluency a plus.
• International travel required.

Additional Information

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community .

Company Description

Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.