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Director of Business Operations/Chief of Staff

• You are a high performer with a passion for bringing teams together and visions to life.
• You have the ability to think strategically at a macro level and effectively develop key processes, procedures, and communications that facilitate business planning and execution.
• You have strong people skills and financial acumen, direct and clear communication skills, and the ability to build simple and comprehensive business review materials.

• Develop and improve processes to run the business efficiently.
• Identify issues that impede cross-group success and provide solutions.
• Identify opportunities to create cross-group collaboration and synergies.
• Orchestrate team design integration and facilitate implementation of organizational plans.

• Lead the end-to-end top-level Predictable Excellence planning cycle to help the business focus.
• Establish and drive the rhythm of business (ROB) including quarterly budget meetings, next fiscal year planning, and core priority setting/reports for the CEO.
• Ensure coordination with finance and corporate strategy processes and timelines.
• Track cross-organizational performance against budget and KPIs to help connect the moving parts in a very dynamic and fluid environment, identifying potential risks and opportunities.
• Drive the evolution of the business through the simple and clear roll-out of key initiatives.
• Maintain master calendar for all planning meeting dates, deliverables due dates, and work backs.
• Manage all administrative staff to ensure timely, resources, calendars, and budgets are contributing to the organization’s strategic goals.

• Help champion a culture of respect, trust, inclusion, and accountability with the ethos of predictable excellence and gamer empathy at all levels of the organization.
• Partner with internal teams on corporate award cycles, anniversary celebrations, global morale quarterly events, training, and learning, giving campaigns, listening systems.
• In partnership with the internal HR & PR team drive internal communication strategy and vehicles including weekly newsletters, all-hands meetings, and key milestone monthly integration meetings for the leadership team.
• Manage the monthly update of the share point as the global channel across the organization.

• Drive high-impact cross-team projects as needed to meet the changing business environment and ensure the team is achieving commitments.

• 10+ years of strategy, consulting, or business planning experience in a technology or marketing organization, preferably in start-ups post-Series A funding.
• 5+ years of leading operational excellence juggling multiple, highly complex workstreams.
• Exceptional cross-group coordination at all levels.
• Strong analytical, financial acumen, and communication skills with the ability and maturity to influence across leadership teams.
• Strong project management skills and ability to lead multi-discipline concurrent work streams.
• Exceptional decision-making, conflict resolution, problem-solving, and negotiation skills.
• Works with a high degree of accountability, and integrity.
• Bachelor’s degree in Business, Computer Science, MBA a plus.