Director, Workplace IT

Discord is about giving people the power to create space to find belonging in their lives. We want to make it easier for you to talk regularly with the people you care about. We want you to build genuine relationships with your friends and communities close to home or around the world. Original, reliable, playful, and relatable. These are the values that connect our users and our employees at Discord.

We're seeking a Sr. Director of Workplace IT to elevate our exceptional IT team. In this role, you'll infuse new strategic insight and advanced technical expertise into our high-performing team. Your mission is to refine our IT operations, ensuring seamless collaboration for Discord employees from any location.

The IT team manages laptops, A/V systems, networking, and a range of cross-functional projects with Systems, Engineering, and Security. A key focus will be on automating our current manual processes to boost efficiency.

You’ll play a crucial role in enhancing daily operations for every Discord employee, whether they're onsite or working remotely. Your impact will be significant, driving productivity and connectivity across the company.

This position reports to the Senior Director of Workplace. This person will be expected to come into the office at least twice a week.

What You Will Do:

• Lead and grow an IT team: Manage a dedicated team of IT professionals to support Discord employees.
• Develop IT strategy: Plan and execute the Workplace IT strategy and create policies to align with evolving business needs.
• Automate and innovate: Identify and implement opportunities for automation in IT support and recommend new technologies.
• Foster cross-departmental relationships: Build key relationships with departments like Engineering Security, Engineering Infrastructure, Finance, and Procurement.
• Manage IT infrastructure and equipment: Oversee the maintenance and updating of hardware (laptops, networks, A/V systems) and manage IT vendors.
• Ensure IT risk management: Work with IT teams to address risks such as disaster recovery, data loss, and maintain proper access controls.
• Oversee helpdesk and software: Manage the IT helpdesk to ensure high-quality customer service and curate software and licenses.
• Handle budgeting and metrics: Draft the annual IT budget, assist in planning, and maintain metrics for continuous improvement and high user satisfaction.

What You Have:

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field.
• At least eight years in IT operations and three years in managing IT teams and projects.
• Strong focus on customer service with excellent presentation and training abilities.
• Proficient in computer systems, networks, security, telecommunications, A/V systems, databases, and storage; familiar with Discord’s systems (Okta, Oracle, Workday, Zendesk).
• Able to work in a dynamic, startup environment and implement automation in IT support.
• Proven experience setting IT strategy, building complex metrics/analytics, and making data-driven recommendations.
• Skilled in using scripting languages like Python, Bash, and PowerShell for automation.
• Effective in managing tasks and projects, coordinating with multiple stakeholders, and leading IT operations with a team-oriented approach.

The US base salary range for this full-time position is $201k-$241k base salary + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.