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Director, ServiceNow

Take-Two develops and publishes some of the world's biggest games. Our Rockstar label creates Grand Theft Auto and Red Dead Redemption, two of the most critically acclaimed gaming franchises in history. Our 2K label creates games like NBA 2K, WWE 2K, Bioshock, Borderlands, Evolve, XCOM and the beloved Sid Meier's Civilization. Our Private Division label publishes Kerbal Space Program, Ancestors and The Outer Worlds.

The Director of ServiceNow will organically implement processes where process is needed, work on communication campaigns to help ensure staff is aware of new tools in the workplace and develop a pipeline for the distribution, correlation and management of new content to alleviate employee confusion and make it easier to find the information team’s need, faster.

WHAT YOU’LL TAKE ON:

• Lead our ServiceNow implementation and define its direction for use by Take-Two Interactive and various game studios, globally.
• Strategically advise various business units, including Senior Vice Presidents and other executives, to propose communications strategy and delivery recommendations.
• Lead and develop a distributed team with end-to-end responsibilities.
• Lead and evolve current communication channels, focusing on digital delivery and visual improvements.
• Devise new ways to engage employees and build new opportunities to improve communication through current vehicles or exploration of new ones.
• Establish relationships with ServiceNow representatives to ensure Take-Two’s implementation is compliant and all partners are “in-the-know” regarding upcoming features, maintenance and upgrades.
• Gather feedback, suggestions and requests to prioritize other group’s ideas and take into consideration for efficiently transitioning from old to new technologies.
• Provide guidance and structure around newly crafted processes to empower department heads in using these workflows to increase overall employee adoption and satisfaction.
• Drive ServiceNow implementation towards building a “one-stop-shop” for locating best-in-breed applications and finding supporting information, with a strong focus on ease of use.
• Review incoming demands and existing backlog to create our road map ensuring we stay on course and meet expectations.
• Work closely with the design and technology teams to develop, test and deliver defined capabilities.
• Collaborate with other managers and partners to guide policies and practices to support a culture of excellence.

WHAT YOU BRING:

• Experience in ServiceNow implementations.
• Proven track record to select, develop, manage and lead teams.
• An executive who is capable of forming a strategic vision for a unified and integrated IT department and bringing it into reality in a timely manner.
• Maximize your expertise and passion for employees as your customer, and act as a guide to co-create a better workplace with our human resources and service partners.
• Must have the skills, experience and agility to influence people and organizations, including executive management.
• Strong intuition for business, process management and vendor management skills and experience.
• Ability to align groups around critical initiatives, standard methodologies and guiding principles.
• Excellent communication skills, analytical ability, strong judgment, engaging personality and the ability to work effectively with clients, senior management, staff and vendors.
• Able to influence, guide and convince.
• Strong willingness to learn new technologies, dive into challenges and provide direction.
• Excellent written and verbal communication skills, and ability to communicate in terms understandable to end users at all levels.
• Must be comfortable working with a certain degree of creativity and latitude while effectively prioritizing and executing tasks.
• Strong planning skills, attention to detail, sound judgment.
• Calm, positive and ambitious.
• Comfortable communicating with executives autonomously, acting as a valued contributor of a larger team, as well as leading development teams.
• Ability to present technical information for business clients and simplify technical details.
• Ability to build presentations and deliver presentations in person or virtually.
• Experience in the technology, media or telecommunications industry.
• Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.
• Exceptional problem-solving skills.
• Passion for design thinking, product management and creating experiences customers and clients love.
• Demonstrated ability to work collaboratively in a fast-moving, team environment with ambiguity and complexity.
• Bachelor's degree and relevant work experience preferred.

WHAT WE OFFER YOU:

• Great Company Culture . Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth : As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, to be inquisitive and collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits . Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks . Fitness allowance, employee discount programs, free games & events, stocked pantries and the ability to earn up to $500+ per year for taking care of yourself and more!

Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.