Director, Service Optimization

Aristocrat
Las Vegas Nevada 89119 United States of America
11 days ago
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Job Posting Title

Director, Service Optimization

Summary

The Director of Services Optimization will be responsible for driving operational efficiency throughout the Tech Services organization. The individual will focus on instilling best practices and building operational discipline to improve the customer experience and business outcomes. This role will participate in the ongoing development of cross-organizational partnerships in a way that encourages collaboration, standardization, and continuous improvement.

What You'll Do

Title: Director, Services Optimization

Company Summary

We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business. Whether we're designing sleek new cabinets, premium game content or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity.

Job Description Summary

The Director of Services Optimization will be responsible for driving operational efficiency throughout the Tech Services organization. The individual will focus on instilling best practices and building operational discipline to improve the customer experience and business outcomes. This role will participate in the ongoing development of cross-organizational partnerships in a way that encourages collaboration, standardization, and continuous improvement.

Job Requirements

Qualifications

Skills and Capabilities

Why Aristocrat?

Our Values

What We're Looking For

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

Our Values

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

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