Director, Service Delivery Management

Electronic Arts
8 days ago

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Director, Service Delivery Management

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

And we want you to join us. We’re hiring a Service Delivery Management Director .

We’re seeking an exceptional leader to drive business management in the Service Delivery Operations organization. This will require someone that can balance the development of forward-looking strategy, as well as build and maintain programs, processes and workflows that help drive the best delivery of service from internal and partner teams.

This role will be responsible for driving drive high-quality team engagement, improve service efficiency, maximize business development opportunities, and model a culture of continuous improvement and customer service excellence. They will deliver continuous improvement of the advisor sourcing strategy and the delivery of programs that develop, reward and incentivize advisors and team managers. They will also drive the delivery of KPIs and mitigate disruptions to the operation.

This role is part of EA’s Customer Experience organization and will report to the Senior Director of Service Delivery Operations . The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

So how does the Director of Service Delivery Management make great experiences for players? They:

If this role is for you, then you are:

If you’re interested in this role, you’ll need these skills or experiences :

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