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Director - Global Partner Operations

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter , get interviewing tips on Instagram , and discover projects we’re solving on our Blog .

About the Role

The Global Partner Operations team manages the processes and daily tasks that ensure baseline Partner experiences on Twitch. As creator needs are diverse, we specialize in internal systems and partner with teams across the business, harnessing our collective knowledge of creators to achieve the best outcomes.

Reporting to the Head of Global Creator Benefits & Ops, as a leader you will manage the team processing internal Partner request queues, Partner conduct cases and support departments across the business with custom requests.

You can work in San Francisco, CA or Irvine, CA.

You Will:

• Oversee your team's contributions towards meeting internal service level agreement targets
• Lead process efficiency and workflow optimization across your team, setting the standard and overall output quality
• Manage cadenced reporting of global service level agreement performance
• Establish annual operational priorities that benefit creators and internal partners
• Build internal Partner operating policies and escalation processes that are adopted by global teams
• Collaborate with teams to unlock internal tooling improvements in service to creators and broader company programs
• Assist Customer Experience, Finance, Legal, Trust & Safety and Global Creator teams to resolve Creator related issues

You Have:

• 8+ Years working with CRM systems
• 6+ Years experience developing people within large organizations
• BA/BS from an accredited University
• Experience creating and improving processes. You don't just inhabit a role; you make it better, and are willing to help others improve their roles
• The forethought to escalate problem areas in advance.

Bonus Points

• Familiarity with Twitch and its business model
• Experience working with creators in a customer service capacity
• Experience in platform level Trust & Safety
• Expertise in CRM tooling automation

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships , off-site massages , etc. )

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job ID: TW7173