Director, Development Services Technologies

Blizzard Entertainment
Irvine California 92618 United States of America
20 days ago
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Team Name:

Service Technologies

Job Title:

Director, Development Services Technologies

Requisition ID:

R007170

Job Description:

Blizzard Entertainment has been rated by Fortune as one of the "Best Places to Work" for several years running (and our ranking continues to rise!). We are a diverse community of 4000 global employees who are passionate about not only gaming, but creating epic entertainment and the technology that drives our customers’ experience. Our goal is to delight our customers by never settling for anything but the highest quality and providing worlds filled with creativity and adventure around every corner.

We are looking for a highly organized individual with outstanding technical chops and stellar communication skills to lead a team of highly skilled, global developers in our Development Service Technologies team. Our Service Technologies team operates as a critical part of our Global Customer Service and Localization Operations team, connects with our Battle.net Platform, each of our games and all our players. Our customers span the globe and this role requires a technical leader who knows how to keep the big picture in focus while being able to dive into unique engineering challenges that we face daily.

As the Director of Development Service Technology, you will hold the vision for the technical future of the company’s Customer Service CRM systems, Localization technology, and other critical technology, and ensure that projects are aligned to that vision. Using your experience and skill you will grow and develop the future technical leaders of the company. In partnership with the Head of Development Services, Head of Global Customer Service Operations, and Head of Localization, you will have end-to-end responsibility and accountability for the engineering output of the group.

In this highly visible role, you are equally at home explaining your team's analyses and recommendations to executive leadership as you are discussing the technical trade-offs in a development meeting. You will ensure that we have a controlled cadence to execute on and drive a well-oiled machine that defines our quality and measure ourselves against those standards to create a great environment for our world class developers.

Responsibilities:


Requirements:

Blizzard Entertainment is a global company committed to growing our employees. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences…ever. Join us!

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