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Director, Community Development

Job Description

Ubisoft, a global leader in the video games and entertainment software industry, is currently seeking a full-timeDirector of Community, NCSA to be located in San Francisco, for its Global Community Development organization. This individual will report to the VP, Player Experience, and will be responsible for maintaining the vision for the Community Team encompassing three groups: Community Content, Community Development and Community Management within the NCSA region.

• Develop and drive overarching community team strategies designed to improve player advocacy and customer retention
• Collaborate with EMEA counterparts to ensure global alignment around vision, strategy, and execution of community plans for all Ubisoft products
• Laser focus on the customer experience and how to develop an effective customer journey centered upon the needs of the player
• Develop, evangelize and execute innovative community initiatives focused on deepening player engagement
• Oversee and mentor a large, geographically diverse team
• Provide managerial support to direct reports (direction, resources, tools, staff, training, experiential growth opportunities, etc.), to enable successful management of their teams, unique projects and delivery of community objectives
• Act as a key partner to support Development and Marketing Team objectives while balancing the needs of Community
• Ensure consistent implementation and evolution of processes that deliver effective communications about, and timely delivery of, community projects
• Develop and evolve community models that provide a key foundation for establishing and measuring ROI
• Lead the development of cross-functional, community tools and services intended to engage and help players
• Contribute to the collective Player Experience department’s strategy aimed at enhancing all steps during the player journey, with strong cross-functional collaboration
• Recommend and implement the formulation and execution of the shared budget governing community staffing, content, programs, tools, and expenses in collaboration with EMEA counterparts
• Establish guidelines for best practices around community activities, educate internal teams about competitive community initiatives, and evangelize the role of community throughout the organization

Qualifications

• 10 Years’ experience in building and executing community strategies
• Bachelor’s degree in marketing, communication or related field; Masters or MBA preferred
• A strong track record of leadership and diplomacy, with experience managing teams with diverse skills and personalities.
• Ability to identify and distill performance KPIs with a strong point of view and understanding of which measurements matter most to the business goals
• Team player, with expertise in diplomacy, building collaborative relationships with internal partners and pro-actively finding win-win solutions
• Expert knowledge of the video game landscape and current industry trends, particularly around social media, Esports, livestreaming, and games-as-a-service
• Strong knowledge of communities and community trends not limited to the video game space
• Excellent written and oral communication and presentation skills
• Understanding of software development processes, and ability to relate to a development environment
• Ability to travel domestically and internationally
• French language skill a plus

Additional Information

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.ill be kept confidential according to EEO guidelines.

Company Description

Ubisoft is composed of over 14,000 talented people located in 5 continents across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

The company’s 40+ different creative studios work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more.

With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.

Blue Mammoth Games, LLC is a Ubisoft Studio. Ubisoft is a global leader in the video games and entertainment software industry.

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, and age or disability status.