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Director, Business Operations

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Job Description:

Blizzard Entertainment is looking for a passionate, smart, and driven individual to head business operations for Overwatch. The Director of Business Operations will be a key member of the Overwatch leadership team and will be responsible for helping to guide the future business direction. The ideal candidate is a thinker and doer with outstanding communications skills, proven experience in the games industry, and a successful track record of supporting AAA products.

Covid-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Responsibilities

• Champion the vision for Overwatch’s in-game business strategies, in harmony with overall franchise objectives
• Partner with commercial and development leadership to expand and improve a best-in-class live operations team, tools and set of processes to support a top-tier, global game ecosystem
• Lead the live operations team and process, in coordination with development, commercial and other supporting functions, in support of game strategies and objectives
• Drive generation of quantitative analysis, insights and strategies to support continuous improvement within the Overwatch game
• Layer expert analysis and insight on top of data to support decision making
• Assess challenges, develop solutions, evaluate their potential, and help to implement and evaluate big game-changing initiatives related to the Overwatch game
• Prepare and present insights, plans, recommendations and status reports to executive stakeholders
• As needed, partner with the Commercial Leader, Executive Producer and other key franchise stakeholders on peripheral franchise priorities, including Overwatch League, promotional partnerships, and consumer products

Requirements

• A minimum of 5 years’ experience in a senior business role supporting AAA products
• Strategy development experience at the franchise level
• Strong competence in analyzing data and drawing actionable business insight
• Proven experience taking business initiatives from conception to launch
• Outstanding communications, project management, and relationship-building skills; ability to communicate effectively with software developers and executives alike
• Proven ability to work well in a team environment and manage multiple complex projects with diverse groups. Specifically, the ability to work closely with creative teams based on a deep familiarity with iterative development processes is extremely valuable in this role.
• A passion for games, and Overwatch in particular
• International travel may be required
• Bachelor’s degree

Pluses

• Combination of game development and game publishing experience
• Experience working with international teams
• Masters of Business Administration degree from a leading business school or a relevant graduate degree that provides expertise towards business operations

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