Diablo Community Manager, Global Publishing, Diablo Franchise

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Title: Community Manager, Global Publishing, Diablo Franchise

Department: Diablo Franchise

Location: Irvine, Ca.

Your Mission

As a Diablo Community Manager, you will embark on a legendary quest to be a steward of the Diablo Franchise. The ideal candidate has a deep and intrinsic understanding of how communications, content, social media, dank memes, influencer relationships intersect with each other, and is adept at crafting community plans that cohesively bring all these elements together. They are a tireless advocate for the voice of the player, with the ability to analyze community discussions, constantly seeking to build bridges, trust, and foster constructive dialogue with the community.

Location fixed:

“This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Irvine, Ca.”

What you bring to the table:

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:

• Track, analyze and report on content and program performance data to drive continuous improvement, optimization, and innovation
• Contribute to content strategy and player-facing communications, including active engagement on community channels and reactive messaging
• Create compelling product communications such as blogs, patch notes, presentations and more
• Develop and execute key community initiatives including contests, live events, content partnerships, and influencer/creator integrations and more

Minimum Requirements

• 3+ years of experience working with product and brand communications and copywriting
• 3+ years of experience building communities, community listening and reporting, collaborating with partners, managing talent, and supporting live events in a related field or on major consumer brands;
• 3+ years of familiarity with Diablo franchise titles and ARPG’s through the understanding of game mechanics, community channels, and content creators.
• 3+ years of experience working with product and brand communications and copywriting
• 3+ years of experience and in-depth knowledge of current community and content distribution channels, and the role they play in community and publishing strategy
• 3+ years of experience working with 3rd party gaming communities and content creators

Knowledge & Skills

• Establishing player feedback loops with players and dev teams, providing meaningful reporting on community sentiment, concerns, and suggestions
• Help support creator strategy including identifying potential new creators while supporting and building long-term relationships with existing partners
• Manage editorial content calendars and milestones, delivering content to cross-functional and regional teams

Extra Points

• Bachelor's Degree in communication, marketing, or relevant job experience
• Project management training and experience
• Proficiency with Confluence, JIRA, Sharepoint, Sprinklr, Wrike
• A passionate gamer possess-ing ample experience with Blizzard games
• Existing strong personal network within Blizzard’s communities
• Experience with mobile game communities and mobile gaming in general

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

Our World

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision. If that sounds like you, join us.

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .