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Development Manager - Player Support

Riot Games
Dublin, Ireland
2 years ago
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The Development Manager II (Player Support) reports to the Riot Dublin Senior Development Manager, and is requested by the Player Support Manager to support the European Player Support (EPS) product, service and organization.

In addition to typical Development Manager qualities, you’ll also need an understanding of Player Support/Customer Service operations, processes and best practices, with the ability to work with different teams located across multiple offices. The ability to support the European Player Support Organization plus Partners, building pipelines and navigating uncertainty is a must, making use of an environment where ideas are discussed freely to explore known and new opportunities.

The European Player Support team supports a service desk operation (incidents, change & service requests), designed to meet player needs +1, build trust and boost player joy for all Riot Products, across 13 languages for players in timezones from Iceland to India.

If you want to work in an open multicultural environment, have global impact, and help Riot in creating “feels good, feels native” support experiences for our Players regardless of where they are, then maybe this challenge is for you!

Responsibilities:

Required Qualifications:

Desired Qualifications:

Our Perks:

We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.

Let's Thrive Together:

Because together we are better

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we’re excited to hear from you. Don’t be discouraged if you feel you don’t fully meet every one of the requirements for a particular role, there’s always room for growth at Riot. If you spot a role that will make you want to jump out of bed in the morning, we are waiting to hear from you!

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