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Developer Support Engineer

Job Description

As a Developer Solutions Engineer, you are the front-line engineer ensuring a wide range of creators are successful when making experiences for Magic Leap. This role is a hybrid position consisting of engineering and developer relations. Day-to-day, you work directly with external partners to advise on best practices, improve content development workflows, and investigate technical issues. Engaging with internal engineering and design teams is a must. This is a unique opportunity to understand mixed-reality content development at every layer.

Responsibilities

• Provide direct technical support to developers building experiences for Magic Leap, delivering the highest level of developer satisfaction
• Work closely with software, hardware, graphics and tools engineers to deliver appropriate technical solutions
• Overcome developer challenges by crafting better samples, tutorials, and guides
• Engage with our operations and engineering teams to build, drive and improve our tools and processes
• Prototype Mixed Reality experiences to close developers’ learning gaps

Requirements

• Excellent problem solving, troubleshooting and debugging skills
• Strong experience writing code using C++
• Professional experience working with OpenGL and/or Vulkan
• In-depth knowledge of Unreal Engine 4
• Familiarity with Lumin SDK and Lumin developer tools
• Excellent communication skills both written and verbal. Able to communicate complex technical issues via email and in person
• Great interpersonal skills

Nice to Have

• Previous support or education experience
• Experience with game engines and 3D technology
• 2+ years of experience in real-time graphics or games industry
• Experience with version control & continuous integration tools: Git, Gerrit, Perforce
• Experience in developer tools like emulators, debuggers, profilers, etc.

Education

• Bachelor's degree in related field or equivalent work experience

Additional Information

• All your information will be kept confidential according to Equal Employment Opportunities guidelines.
• Please apply with your resume and cover letter below.

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