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Senior Developer Support Engineer, Game Services

The opportunity

As a Senior Developer Support Engineer, you will be working with the biggest names in the gaming industry to drive success with Unity’s customers from our groundbreaking multiplayer product suite. You will be part of a global team of DSEs and will provide a key point of escalation for everything that passes through the team

In this role, you’ll be solving technically complex problems for customers with an outstanding eye for detail and a users-first troubleshooting mindset applied at all times. Using your advanced knowledge of cloud/hosting solutions and/or back-end game systems, you’ll be the difference between success and failure for some of the biggest titles hitting the market today. Whether directly solving issues hands-on, providing detailed proactive consultations and testing for customers or leading technical conversations with key collaborators around the business to drive swift resolutions, you’ll always be making a positive impact on our customer’s success.

If you are experienced in working in a senior capacity within a fast-paced technical support environment with laser-focused attention to detail and a love of live operations, we want to hear from you!

What you’ll be doing

• Receiving, troubleshooting, responding to, and resolving escalated technically sophisticated issues for our customers and internal teams
• Frequently communicating with authority and clarity to both our users and internal collaborators
• Constantly and consistently looking for ways to improve our teams, processes, and product. Using these skills to articulate and inspire change
• Mentoring and training other members of the DSE team to ensure we are constantly evolving as a team
• Responding to live customer issues and incidents working as part of an incident team solving critical problems

What we’re looking for

• Considerable experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.) and experience writing scripts for automation and issue resolution purposes
• Comfortable being part of a regular on-call rotation supporting our customers and internal teams
• Strong capabilities in managing multiple complex technical projects while meeting deadlines.
• Proven track record debugging network and hardware issues remotely, working with external teams to solve sophisticated remote issues
• Prociency in English to deal with English speaking customers daily

You might also have

• Experience working in the gaming industry, ideally backend systems for online games
• Experience coding in Golang and understanding of complex database structures
• Experience working with game engines, particularly the Unity editor.

유니티 소개

Unity(NYSE: U)는 세계 최고급 실시간 3D( Real-time 3D Technology) 콘텐츠 제작 및 운영 플랫폼입니다. 게임 개발자부터 아티스트, 건축가, 자동차 디자이너, 영화 제작자 등 다양한 크리에이터가 Unity를 사용해 자신의 상상을 현실로 만들고 있습니다. 세계 최고 수준의 디지털 콘텐츠가 Unity를 기반으로 제작되며, Unity의 플랫폼에서 제공하는 소프트웨어 솔루션 제품군을 통해 휴대폰, 태블릿, PC, 콘솔, AR/VR 기기용 실시간 인터랙티브 2D 및 3D 콘텐츠의 제작과 운영, 수익화까지 가능한 것이 특징입니다.

2021년 4분기에는 한 달 평균 39억 명의 최종 사용자가 Unity로 제작되거나, Unity의 솔루션을 기반으로 운영되는 콘텐츠를 소비했으며, 같은 해 Unity 크리에이터들이 개발한 애플리케이션의 월평균 다운로드 횟수는 50억 회에 달했습니다. www.unity.com/kr 페이지에서 더 자세한 내용을 살펴보세요.

유니티는 기회 균등 고용주(Equal Opportunity Employer)로서 최고의 직원들과 함께 포용적이고 혁신적인 환경을 만들어 나가는 데 전념하고 있습니다. 따라서 유니티는 지원자의 연령, 인종, 피부색, 출신, 국적, 장애, 성별, 그 외 준거법에 따른 모든 종류의 차별 금지 조항을 막론하고 동등한 취업 기회를 제공합니다. 지원 예정이신 분의 편안하고 긍정적인 면접 경험을 위해 유니티에서 준비할 내용이나 설비가 있는 경우 이 양식 을 통해 알려 주세요.

헤드헌터나 채용 대행사는 이 웹사이트나 매니저를 통해 이력서/CV를 제출하는 것이 허용되지 않습니다. 유니티에서는 요청 없이 제출된 헤드헌터나 대행사의 이력서를 접수하지 않으며, 유니티와 직접 서면으로 계약하지 않은 대행사나 기업에게는 수수료를 지불하지 않습니다.

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com .

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

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