Developer Compliance Specialist, Developer Support

The Developer Compliance Specialist within the Developer Support team will report to the Developer Compliance Lead, and will support to identify abuse vectors and developer policy violations within the developer ecosystem. You will have a broad understanding of Discord's community guidelines and developer policies. If you realize the technical underpinnings of how bots and apps function across Discord, this may be a great fit for you!

You will oversee user reports and questions regarding developer policy violations and scale approaches to ensure that bots are not being built or used in abusive or non-compliant ways. You will partner with the larger apps team to ensure bots stay safe. We believe in getting to the root of the matter instead of just addressing symptoms. You will be collaborative and versatile in their approaches, have experience building or using bots in Discord communities, and be explain technical complexity and policy considerations with a range of all kinds of team members.

What you'll be doing

• Use technical understanding to review and evaluate bots and user generated content for compliance with our Community Guidelines and Developer Policy
• Propose and implement programmatic rules to handle noncompliance at scale
• Work within the Developer Support team to raise awareness to delicate issues and ideas to resolve them
• Think both quantitatively and qualitatively and create reports to increase productivity
• Analyze new and potential features and propose plans to help reduce or remove bot abuse before it happens

What you should have

• Experience troubleshooting API, SDK, or bot issues
• Passion for supporting our users and developers with unwavering patience and empathy.
• Experience creating and understanding SQL queries
• Ability to translate complicated findings or technical approaches in easy-to-understand ways
• Desire to work with amazing, passionate people who care about solving challenging problems to keep Discord a safe place for all users
• Collaborative attitude and natural curiosity

Bonus Points

• A background in hands-on compliance or Trust & Safety work.
• Python experience or basic programming knowledge.
• Familiarity with service first CRMs (We use Zendesk here).
• A passion for gaming and online safety, and experience using or building bots for online communities.

We'd love your help. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.

New York City residents only: Minimum salary of $81,000/year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law.

Colorado residents only: Minimum salary of $72,900/year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20).

#buildbelonging #LI-Hybrid #LI-EG1

Benefits and Perks

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A diverse slate of Employee Resource Groups
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!